Store Policies

Miskelly Orders

  • Sales orders require a minimum 25% deposit.
  • The customer is requested to inform us of the expected date the merchandise will be needed and any subsequent changes.
  • Estimated arrival date for merchandise on back order is approximately 10 to 12 weeks. Due to the nature of ordering and shipment of import containers, we cannot guarantee your specific arrival date.
  • Balance shall be paid in full and merchandise scheduled for delivery within 14 days from the time all merchandise is received in our distribution center.
  • After merchandise has been stored for 14 days, we reserve the right to release merchandise for sale.
  • Sales associates will monitor the arrival date of any back order. For inquiries or updates, please contact your sales associate.

Miskelly Special Orders

  • Special orders require a minimum 35% non-refundable deposit.
  • Estimated arrival date for merchandise on special orders is approximately 10 – 12 weeks. Due to the nature of special ordering, we cannot guarantee your specific arrival date.
  • Any changes to a special order must be made within 3 days from the time of purchase. Items cancelled after 3 days from time of purchase will forfeit any deposits.
  • Balance shall be paid in full and merchandise scheduled for delivery within 14 days from the time all merchandise is received in our distribution center.
  • Customer will be charged a $25 weekly storage fee for merchandise held over 14 days.
  • Your sales associate will monitor the arrival date of any special order. For inquiries or updates, please contact your sales associate.

Sleep Comfort Guarantee

  • The normal adjustment period for a new mattress is 30 days; therefore, customers must keep their mattress set for a minimum of 30 days from the date of delivery.
  • Within 31 – 60 days from the date of delivery, if not completely satisfied, with a 5% restocking fee, customer may request a one (1) time reselection for another mattress of equal or greater value.
  • In order for the mattress set to be exchanged, it must be free from stains; therefore, the customer must purchase a BedGard mattress pad with Stain Protector.
  • The exchange must be done using our delivery truck and customer must pay the appropriate delivery fee.

Merchandise Pick-Up

  • Pick-up hours are Monday - Friday 10:00 AM - 8:00 PM Saturday 9:30 AM - 7:00 PM. Our Distribution Center is located at Miskelly’s Distribution Center, 101 Airport Road, Pearl, Miss. 39208.
  • For questions regarding the availability of the merchandise, please contact your sales associate.
  • Customers who pick up merchandise at our distribution center are serviced on a first-come, first-serve basis. Wait times may vary.
  • Customers must present their sales receipt in order to pick up their merchandise.
  • Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to assemble product at our distribution center.
  • We will be pleased to assist you in loading your merchandise. However, it is your responsibility to verify that your merchandise is properly loaded and secured before you leave the dock.
  • Customer’s signature on the pick-up ticket will verify acknowledgement of receipt of merchandise in good condition.
  • We are not responsible for any damages that may occur after leaving our dock.

Delivery Guidelines

  • Delivery fees will be charged each time a truck delivers or picks up merchandise. Delivery fees are non-refundable.
  • Delivery includes preparation, assembly and set-up of merchandise to one address. We do not assemble RTA (ready-to-assemble) merchandise.
  • Prior to scheduling delivery, home must be complete: closings, construction and/or remodeling and a driveway that is passable.
  • Prior to our arrival, please remove old furniture and clear pathways to ensure unobstructed access for our delivery team.
  • Our delivery teams are restricted from moving any electronic equipment or existing furniture already in the home (upon request we will be happy to remove and dispose of old mattresses if in sanitary condition).
  • Customer must arrange to be home or have a responsible adult (18 yrs. or older) there to accept and sign for delivery.
  • Upon request, we will contact customer at work or an alternate number 30 minutes prior to our truck's arrival to meet us at the home.

Preferred Delivery

  • Deliveries are made Tuesday through Saturday between 8:00 AM and 9:00 PM.
  • Deliveries can be scheduled on the available date in customer’s area. A 2-hour delivery window will be assigned the day prior to delivery and we will attempt to contact customer by phone to give the estimated delivery time.
  • We cannot take appointments or requests. Time frame is based on the location of the home.
  • To ensure that all customers receive the best possible service, customer is required to notify us at least 48 hours before scheduled delivery date to reschedule, otherwise customer will be charged a $25 cancellation fee.

Same Day Delivery

  • Same Day Deliveries are made Monday through Saturday between 8:00 AM and 9:00 PM.
  • Same Day Delivery includes the following merchandise: mattresses, recliners, and upholstery items.
  • Same Day Deliveries are scheduled up to 4:00 P.M. on the same day of purchase. Although we cannot estimate a delivery time, the customer must be available during the above delivery hours. We will contact customer by phone 30 minutes prior to our truck's arrival to meet us at the home.
  • We cannot take appointments or requests. Time frame is based on the location of the home.
  • To ensure that all customers receive the best possible service, customer is required to notify us immediately to reschedule same day delivery. Please note customer will be charged a $25 cancellation fee.

Returns

  • Within seven (7) days if not completely satisfied with the color, size, comfort or quality of merchandise, with a 10% handling fee, customer may reselect another item or request a refund. Please note that special orders are not returnable.
  • If the customer is unable to bring the merchandise back to our distribution center, our delivery truck can be scheduled to pick up the merchandise, and the customer will be charged a delivery fee.
  • Items must be returned in new, unused condition and are subject to inspection.
  • We reserve the right to deny credit for any item based on the condition of the merchandise.
  • Clearance items ("as-is" / outlet), floor models, mattresses, adjustable bases, mattress protectors, pillows and bed linens cannot be returned.
  • Mattresses can only be exchanged if the customer is enrolled in our 60-day sleep comfort guarantee program. (See Store for Details).
  • Please contact your sales associate for return authorization.

Refunds

  • Sales receipts are required for any repair, replacement, refund or exchange of merchandise.
  • Customers will be assessed a 5% restocking fee for merchandise returned.
  • Refunds will be issued to the original purchaser of the merchandise, in the same manner as the original method of payment was received. All cash payments will be refunded by check. If customer paid with personal check, please allow 10 business days for check to clear before refund can be issued. Refund checks will be mailed within 7 - 10 business days from the date the credit is issued.

Warranty from Manufacturer

  • We offer a limited manufacturer warranty to the original purchaser, which may vary according to the brand and model.
  • Warranties only cover defects in workmanship and construction that occur under normal use and care.
  • Warranties do not cover wearability or merchandise subjected to misuse, negligence or accidents
  • Warranty claims in regard to your merchandise or delivery must be reported to our customer care center within 3 days of receipt of merchandise.
  • We reserve the right to have a certified service technician evaluate and/or repair any defects before further action is taken.
  • At our discretion, we will repair or replace defective merchandise.
  • Please contact Customer Care regarding your warranty.

Additional Information

  • If a financed order is changed, new signatures will be required.
  • Returned checks will incur a $30.00 charge per check.
  • We offer a furniture protection plan, which we highly recommend. Protection plans must be purchased prior to receipt of merchandise. Please see your sales associate for further details.
  • Buyer is responsible for paying all applicable state sales tax not collected by the seller at the time of purchase.
  • Customer Care hours are Monday through Saturday 9:00 AM - 6:00 PM. Customer Care can be reached at 601.933.6000 / 888.939.6288 or WeCare@Miskellys.com
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