Delivery Information

At Miskelly we know your time is extremely valuable. We take pride in the fact our delivery teams arrive at their destinations 99.8% of the time within the 2 hour delivery window. We offer not only on time delivery, but we have the finest delivery service in the furniture industry. Miskelly delivery teams are dedicated employees and not a third party source or contract workers. The merchandise you have purchased is carefully inspected, padded with heavy furniture quilts and securely loaded to ensure it arrives in your home in showroom quality condition.

The Miskelly Delivery Team is committed to excellence.

In order to ensure the best possible service, please take a few minutes to familiarize yourself with our delivery policies. If there is any part of our delivery process that you do not understand, please ask your sales associate for additional clarification. Your delivery is very important to us and we strive to do it right the first time.

Delivery Guidelines

• Delivery fees will be charged each time a truck delivers or picks up merchandise.
• Delivery fees are non-refundable.
• Delivery includes preparation, assembly and set-up of merchandise to one address. We do not assemble RTA (ready to assemble) merchandise.
• Prior to scheduling delivery, home must be complete: closings, construction and/or remodeling and a driveway that is passable.
• Prior to our arrival, please remove old furniture and clear pathways to ensure unobstructed access for our delivery team.
• Our delivery teams are restricted from moving any electronic equipment or existing furniture already in the home (upon request we will be happy to remove and dispose of old mattress if in sanitary condition).
• Customer must arrange to be home or have a responsible adult (18 yrs or older) there to accept and sign for delivery.
• Upon request, we will contact customer at work or an alternate number 30 minutes prior to our truck’s arrival to meet us at the home.
• We cannot take appointments or requests. Time frame is based on the location of the home.
• To ensure that all customers receive the best possible service, customers are required to notify us immediately to reschedule same day delivery. Please note, the customer will be charged a $25 cancellation fee.

Same Day Delivery

• Same Day Deliveries are made Monday-Saturday between 8:00 AM and 9:00 PM.
• Same Day Delivery includes the following merchandise: mattresses, recliners, and upholstery items. Case goods (Bedroom, Dining Room, Home Office, Accent Tables/Consoles and non-upholstered furniture) will be dropped off but not assembled on same day delivery orders.
• Same Day Deliveries are scheduled up to 2:00 PM on the same day of purchase. Although we cannot estimate a delivery time, the customer must be available during the above delivery hours. We will contact customer by phone 30 minutes prior to our truck’s arrival to meet us at the home.
• Same Day Deliveries apply to Jackson Metro Area.

Preferred Delivery

• Deliveries are made Tuesday-Saturday between 8:00 AM and 9:00 PM.
• Deliveries can be scheduled on available date in customer’s area, a 2-hour delivery window will be assigned the day prior to delivery, and we will attempt to contact customer by phone to give the estimated delivery time.
• We cannot take appointments or requests. Time frame is based on the location of the home.

Pick Up Information

• Miskelly Furniture Distribution Center
  101 Airport Road S.
  Pearl, MS 39208
• Monday - Saturday 10:00 AM - 7:00 PM
  Sunday Closed
• 601-939-6288 | Toll-Free: 888-939-6288

At Miskelly we want our customer to have immediate access to their purchase. Our distribution center is conveniently located for easy access to our pick up area with operating hours matching our showroom hours. Miskelly prides itself with a wait time of less than 20 minutes from the time you arrive to the time you pull away from our facility.

• Please bring original receipt and photo ID.
• For the quickest pick-up service please bring appropriate size vehicle for your load.
• It is the customer's responsibility for the safety of your load. Before leaving ensure your load is secure and safe. Once you leave the Miskelly pick up dock the merchandise and safety of your load becomes your responsibility.

Important Safety Instructions

• We will not load any mattress, box spring, headboard, footboard, or any light item in the back of any open vehicle.
• We will not load any item on the top of any vehicle or any vehicle rack.
• We will not load furniture in any situation, including but not limited to those listed above, that we consider unsafe.

Miskelly does not recommend that you transport any of these items under these circumstances. Should you elect to do so, you act at your own peril and acknowledge that Miskelly has informed you that what you are doing is an unsafe and ill-advised activity. Under no circumstances will Miskelly be responsible for loss/damages incurred once merchandise leaves the loading dock.

If you are concerned about the safety of your load, please contact our staff to take advantage of Miskelly professional delivery service.

FAQ Will Miskelly delivery drivers move or take away my old furniture?

Our delivery drivers do not take any old furniture away. Our delivery drivers will, at their discretion, move an existing piece of furniture to another room, preferably on the same floor of the home. Moving existing furniture to a basement or a second floor creates the possibility of damage. Our delivery drivers will reserve the right to decide if this can be done safely and efficiently. We do offer removal of old mattresses when a new mattress is purchased. Our delivery drivers use their discretion on removal of old mattresses for health reasons.

How do I receive a time frame for my delivery?

At the time of purchase, your sales associate will give you a specific day for delivery if the product is currently in stock. One day prior to your delivery, you will receive a call advising you of your two-hour time frame. If products are not in stock at the time of purchase, we will provide an estimated time of arrival at the time of purchase. When the product arrives in our warehouse, we will call and advise you to schedule your delivery.

How long will you hold my furniture purchase?

Due to storage costs and other customer demands, we will hold your furniture for 30 days from the day the order is placed. If items are out of stock at the time of purchase, we will hold your purchase for up to two weeks after the furniture arrives in our warehouse. On clearance and floor samples, your purchase must be picked up within 72 hours or delivered within 10 days of the time the purchase was made.

If I pick my furniture up, will it be assembled?

If you elect to pick your furniture up at our warehouse, you will receive it in the original factory cartons. We find this to be the best protection for you to transport your purchase home. You will be required to assemble any items that are picked up at our warehouse. Assembly times vary, however most items have directions included.