We are committed to your satisfaction. Returning a product can be stressful on customers, so we're here to help you get it right the first time. Our talented sales associates are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us through the
Most of our products include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify customer care of the problem within 7 days of receiving goods. If you notice the defect after 7 days of receiving goods, please contact customer care. A service call or photos may be required under the factory warranty.
Please thoroughly inspect all merchandise delivered to you by one of our delivery teams. If the damage is noted prior to our delivery team leaving your home, you have the right to refuse the delivery. Should you notice damage after their departure, please contact customer care immediately. You may be required to furnish photos of the damaged product. We will offer to send a technician to your home, free of charge to you or a delivery team will exchange the merchandise. If you pick up merchandise and find it to be damaged after leaving our facility, please contact us immediately. You may be required to furnish photos of the damaged product. We will offer to send a technician to your home free of charge to you. If exchange is offered, you may elect to pay for delivery or exchange in your vehicle. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs
If you are not satisfied with your purchase, you may return the product within 7 days of receiving it. To begin the return process, you must notify your sales associate within the 7-day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Returned merchandise will incur a 10% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Delivery fees made on the original ticket are non-refundable. Customers are responsible for a new delivery fee when returning a product.
Special order merchandise is not eligible for return or exchange however, if it is damaged or defective please contact customer care.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store's policies. Please contact us for a copy of our store's policies.
Miskelly Direct items are not eligible for return or exchange except in the case of manufacturer defect. Full manufacturer’s warranty applies.
The discount applied using our promotional coupon code(s) are not applicable to Tempur-Pedic, Stearns and Foster, Sealy Hybrids, DreamCloud, Nectar, Purple, Stressless by Ekornes, X-Chair, Red Dot Merchandise (already discounted merchandise), Furniture Protection Plans, Mattress Protectors, Power Bases, Tax, Delivery, Miskelly Direct Items, Gift Cards & Special Orders.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Yes, you will be charged Mississippi sales tax if you pick up your furniture or have it delivered to a Mississippi address.
If you live out-of-state and we deliver your purchases to an out-of-state address, we will not charge sales tax. Your home state expects you to declare your purchase and pay sales tax when you arrive home.